To secure your place on one of our operational resilience training courses, simply follow the instructions in the product section below. Once your booking is complete, a member of our team will be in touch within one working day with your joining instructions.
As per the Consumer Contracts Regulations, you have the right to cancel your purchase of distance learning Training Services within 14 calendar days of receiving confirmation of your order (the "Cooling-Off Period"), provided that you have not accessed or downloaded any of the Training Services. If you cancel within this Cooling-Off Period, you will receive a full refund.
For in-person training, you may cancel your booking within the Cooling-Off Period for a full refund. Outside of the Cooling-Off Period, refunds for in-person training will only be provided if the scheduled training date is more than 60 calendar days away at the time of cancellation. Cancellations made within 60 days of the scheduled training date are not eligible for a refund unless we agree to do so at our discretion.
To exercise your right to cancel, you must notify us in writing via email, providing details of your order. Once distance learning Training Services have been accessed or an in-person session has been attended or missed without prior cancellation, you waive your right to cancel, and no refund will be provided.
We may offer discretionary refunds outside the Cooling-Off Period or cancellation window in exceptional circumstances, but this is entirely at our discretion.