Training for Businesses

When a crisis hits, clear thinking and swift action are essential. Our Crisis Management training prepares your leadership and operational teams to respond with agility and effectiveness. We focus on:

• Crisis planning and preparedness
• Leadership in high-pressure situations
• Developing crisis management plans
• Decision-making under stress
• Effective communication and coordination
• Testing and exercising
• Crisis and incident debriefing
• Post-crisis recovery

Operational resilience goes beyond continuity planning, it’s about ensuring your organisation can adapt, evolve, and continue to deliver core services in the face of disruption. Our training helps you build a resilient mindset and operational approach by focusing on:

• Understanding how disruption impacts your critical services, not just your processes
• Mapping dependencies and vulnerabilities across systems, suppliers, and people
• Designing controls and adaptations that support resilience without stifling agility
• Creating a culture that expects, accepts, and responds effectively to change

The ability to keep your business operational during a crisis is vital. Our Business Continuity training provides you with the tools to develop, implement, and maintain robust continuity plans. We focus on:

• ​Identifying and assessing critical business functions
• Developing effective recovery strategies
• Building business continuity plans
• Testing and improving continuity plans
• Auditing business continuity systems
• Building resilience across your operations

With security threats evolving at a rapid pace, organisations must be proactive in managing these risks. Our Security Risk Management training covers the latest strategies and frameworks to help you assess, mitigate, and respond to security risks. We provide training on:

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• Threat and vulnerability assessments
• Security policy development
• Physical and digital security measures
• Managing security incidents

Thorough and effective investigations are crucial for uncovering the root causes of incidents and preventing future occurrences. We offer investigation training at both Investigator and Manager level. Our Investigations training covers:

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• Planning investigations
• Gathering evidence
• Root cause analysis 
• Interviewing techniques
• Report writing and presenting findings clearly and concisely

Exposure to traumatic events can deeply affect employees, particularly those in high-risk environments. Our TRiM training provides your team with the knowledge and tools to support colleagues who may be suffering from the effects of trauma. This training covers:

• Recognising the signs of trauma
• Supporting colleagues through structured peer support
• Implementing TRiM procedures
• Promoting mental health and wellbeing 

Medical emergencies can happen at any time, whether in the workplace or out in the community. Having trained first aiders on hand can make a vital difference, ensuring immediate care is given before professional help arrives. Our First Aid training equips your team with the practical skills and confidence to respond effectively. This training covers:

• Responding to common workplace injuries and illnesses
• Carrying out CPR and using an Automated External Defibrillator (AED)
• Managing choking, bleeding, burns, and fractures
• Maintaining safety while providing first aid

In high-pressure roles such as security, housing, healthcare, and frontline services, conflict can escalate quickly and put both staff and service users at risk. Our Conflict Management training gives your team the confidence and techniques to manage challenging situations safely and professionally. This training covers:

• Recognising the early signs of aggression and potential violence
• Using de-escalation skills to defuse tense situations
• Communicating effectively under pressure
• Protecting personal safety while maintaining professionalism
• Resolving incidents in a way that supports positive long-term outcomes

Strong communication skills are at the heart of every successful team. Our Communications training equips employees with practical techniques to enhance how they share information and connect with others. This training covers:

• Core principles of effective verbal and non-verbal communication 
• Active listening and questioning techniques 
• Giving and receiving feedback constructively 
• Managing challenging conversations with professionalism 
• Building stronger relationships through clear, respectful communication